Privacy Policy

Peedi AI Solutions LLP

Effective Date: August 11, 2025
Last Updated: August 11, 2025

1. Introduction

This Privacy Policy describes how Peedi AI Solutions LLP (“we,” “us,” or “our”) collects, uses, and protects your information when you use our AI-powered automation services that enable businesses to onboard and provide product commerce via WhatsApp bots and other AI solutions (“Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Business Information: Company name, business registration details, contact information, and business category
  • Account Information: Username, password, email address, and phone number
  • Payment Information: Billing address, payment method details (processed through secure third-party payment processors)
  • Product Information: Product catalogs, descriptions, pricing, and inventory data you upload
  • AI Training Data: Custom prompts, responses, and training materials you provide for AI customization

2.2 WhatsApp Communication Data

  • Customer Messages: Messages sent and received through WhatsApp Business API on behalf of your business
  • Contact Information: Phone numbers and names of customers who interact with your WhatsApp bot
  • Media Files: Images, documents, and other media shared through WhatsApp conversations
  • Message Metadata: Timestamps, delivery status, and conversation flow data
  • AI Interaction Data: Bot responses, conversation patterns, and AI learning improvements

2.3 Automatically Collected Information

  • Usage Data: How you interact with our platform, feature usage, and session duration
  • Technical Data: IP address, device information, browser type, and operating system
  • Performance Data: Bot response times, message delivery rates, error logs, and AI processing metrics
  • Analytics Data: User behavior patterns, feature adoption, and service optimization insights

3. How We Use Your Information

3.1 Service Provision

  • Facilitate AI-powered WhatsApp bot automation for your business
  • Process and route customer messages to appropriate AI-generated responses
  • Manage product catalogs and inventory synchronization
  • Provide customer support and technical assistance
  • Enhance AI models for better customer interactions
  • Deliver personalized AI solutions based on your business needs

3.2 Business Operations

  • Process payments and maintain billing records
  • Monitor service performance and reliability
  • Prevent fraud and ensure platform security
  • Comply with legal obligations and regulatory requirements
  • Improve AI algorithms and service quality

3.3 Service Improvement

  • Analyze usage patterns to enhance our AI Services
  • Develop new AI features and functionality
  • Provide insights and analytics about customer interactions
  • Train and improve our AI models (while maintaining data privacy)
  • Optimize automation workflows and response accuracy

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

  • Cloud hosting providers (AWS, Google Cloud, Azure)
  • AI/ML processing services
  • Payment processors
  • Analytics services
  • Customer support tools
  • Security and monitoring services

4.3 Meta/WhatsApp

We share necessary information with Meta/WhatsApp through the WhatsApp Business API to:

  • Send and receive messages on your behalf
  • Maintain compliance with WhatsApp Business API terms
  • Ensure proper message delivery and functionality
  • Enable AI-powered automated responses

4.4 Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or to:

  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure user safety and platform security
  • Comply with AI governance and regulatory requirements

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. AI and Machine Learning Data Usage

5.1 AI Model Training

  • We may use aggregated and anonymized data to improve our AI models
  • Personal information is never used directly for AI training without explicit consent
  • We implement privacy-preserving techniques in AI development
  • Custom AI models are trained only on data you explicitly provide

5.2 Data Processing for AI Services

  • Your data may be processed by AI systems to provide automated responses
  • We use secure, encrypted channels for all AI processing
  • AI-generated content is monitored for quality and compliance
  • We maintain logs of AI decisions for transparency and improvement

6. WhatsApp Business API Compliance

6.1 Meta’s Policies

Our Services comply with Meta’s WhatsApp Business API policies, including:

  • Business messaging guidelines
  • Data handling requirements
  • User consent and opt-in procedures
  • Message template approval processes
  • AI-generated content compliance

6.2 Customer Consent Management

  • We ensure proper opt-in mechanisms for WhatsApp communications
  • Customers can opt-out of messages at any time
  • We maintain records of customer consent and preferences
  • AI-powered consent management and preference tracking

6.3 Message Content Guidelines

  • All automated and AI-generated messages comply with WhatsApp’s content policies
  • We prohibit spam, inappropriate content, and misleading information
  • Business communications must be relevant and valuable to recipients
  • AI responses are monitored for appropriateness and accuracy

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • End-to-end encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Multi-factor authentication and access controls
  • Secure data centers with enterprise-grade infrastructure
  • AI model security and adversarial attack protection
  • Regular security audits and compliance certifications

7.2 Data Retention

  • We retain your information only as long as necessary for service provision or as required by Indian law
  • WhatsApp message data is retained according to your business needs and applicable legal requirements
  • Payment data is retained as per RBI guidelines and tax regulations
  • AI training data is retained with appropriate anonymization measures
  • You can request deletion of your data subject to applicable Indian laws and regulatory requirements

8. Your Rights and Choices

8.1 Data Access and Control

  • Access your personal information and business data
  • Update or correct inaccurate information
  • Export your data in a portable format
  • Request deletion of your account and associated data
  • Control how your data is used for AI training and improvement

8.2 Communication Preferences

  • Manage your notification settings
  • Control marketing communications from us
  • Set preferences for service-related messages
  • Customize AI interaction preferences

8.3 WhatsApp Communications

  • Your customers can opt-out of WhatsApp messages at any time
  • We provide clear unsubscribe mechanisms in all communications
  • You can manage customer contact lists and preferences
  • Control AI-generated message frequency and content

9. International Data Transfers and India-Specific Provisions

9.1 Data Storage and Processing

As we operate primarily in India, your data is processed and stored within India or in jurisdictions with adequate data protection standards. When data is transferred internationally (such as through WhatsApp Business API or cloud AI services), we ensure:

  • Compliance with Indian data protection laws
  • Appropriate safeguards and security measures
  • Transparent disclosure of such transfers
  • Data localization compliance where required

9.2 Cross-Border Data Transfer Compliance

Any international data transfers comply with applicable Indian regulations and include:

  • Adequate data protection agreements
  • Compliance with Reserve Bank of India (RBI) guidelines for payment data
  • Implementation of security measures during transfer
  • AI processing compliance with international standards

10. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing in-app notifications
  • Highlighting AI-related policy changes explicitly

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@peediai.com
Address: [Your Business Address]
Phone: [Your Phone Number]
Website: www.peediai.com

For data protection inquiries, you may also contact our Data Protection Officer at dpo@peediai.com.

13. Compliance and Regulatory Information

13.1 Indian Data Protection Compliance

We comply with Indian data protection laws and regulations, including:

  • Digital Personal Data Protection Act (DPDP) 2023: We adhere to principles of data processing, consent management, and individual rights
  • Information Technology Act, 2000 and IT Rules: We follow prescribed security practices and procedures
  • Reserve Bank of India (RBI) Guidelines: For payment and financial data handling (where applicable)
  • AI Governance Framework: Compliance with emerging AI regulations in India

13.2 Individual Rights Under Indian Law

Under Indian data protection regulations, you have the right to:

  • Access your personal data and seek corrections
  • Request erasure of personal data in certain circumstances
  • Seek grievance redressal through our designated officer
  • Lodge complaints with the Data Protection Board of India
  • Understand how AI systems process your data

13.3 International Compliance

For users outside India, we also comply with applicable international data protection laws including:

  • General Data Protection Regulation (GDPR) for EU users
  • California Consumer Privacy Act (CCPA) for California residents
  • AI Act compliance for European operations
  • Other relevant jurisdictional requirements

13.4 Grievance Redressal

In accordance with Indian IT laws, we have appointed a Grievance Officer to address your concerns:

Grievance Officer: [Name]
Email: grievance@peediai.com
Address: [Your Business Address]

Grievances will be acknowledged within 24 hours and resolved within 15 days of receipt.

This Privacy Policy is effective as of the date mentioned above and applies to all services provided by Peedi AI Solutions LLP.